Our Policies

                                                 

 

If you have any questions or issues please feel free to contact us!  Email - thehappyhippywallan@gmail.com 

Facebook - www.facebook.com/thehappyhippycrystals (Best way)

Shipping Options 

We currently only ship Australia wide.
 
Please allow up to 2-5 business days for shipping. We will send you a tracking number when your goodies are on their way! 

Free Shipping over $90 
Add express for $5 extra 

Regular postage $9 
Express $14 

Free Pick up Reedy Creek, Vic.

If you have selected 'Pick Up Reedy Creek' as your preferred shipping method, please contact us to arrange pick up. Please note we are currently only open by appointment only. 

Payment Options 

All website orders need to be paid in full before they are dispatched with the exception of Afterpay. 

We accept Paypal, Visa, Mastercard and Afterpay 

Returns and Refunds 

Unfortunately we do not offer refund or returns for change of mind, so please choose carefully. 
Refunds for damaged stock will be issued with proof of damage, this may be partial payment, the full amount or a replacement, depending on the damage.  

Missing items will be credited, replaced or refunded depending on the situation. 

If you would like to exchange your item, you will need to contact us asap. When we receive the item in the same condition it left us, we will issue you with a credit or refund excluding shipping costs. The buyer will need to also pay for the postage costs to get the items back to us. 

If you have any issues or are unhappy with your order, please contact us asap and we will do everything we can to fix it. 

All orders with damaged and/or missing items must be brought to our attention within 14 days of you receiving your order.